Millikin University | International Programs

Crisis management plan for Millikin-led programs
(current as of November 2007)

Emergency Contact Numbers

Millikin University Security (24-hours): (217) 464-8888

Non-urgent concerns: contact
Director of Center for International Education at (217) 217-362-6498 or email sfiol@millikin.edu

Pre-departure and orientation information, both printed and verbal, contains information for faculty and students about health and safety issues related to international travel. Adherence to this information, along with appropriate behavior, caution, and common sense, can prevent many of the crisis situations listed below.

Conditions Requiring Crisis Management

Serious illness, injury, or death
Emotional or psychological stress that requires intervention
A participant is the victim of a crime (e.g. theft, assault, rape, harassment) or is accused of committing a crime
An in-country situation arises that causes concern (e.g. political uprising, terrorism attack or natural disaster)
Personal conduct issues at the discretion of the MU faculty director or other program official
Any other international situation that could warrant concern, either US domestic, or foreign

Crisis Response Team for International Studies

Director of International Studies also: Risk Management/Insurance
Director, Department of Safety & Security Religious support
Dean of Student Development Public Relations
Director of Counseling Services
Vice President for Academic Affairs

Sick or Injured Student or MU Faculty Director

On-site personnel (e.g. faculty director, student, program provider) contact the appropriate local authorities (e.g. police, US Embassy, medical personnel) to begin the necessary local action.

On-site personnel contact the Millikin University security office (217) 464-8888. If possible, identify with whom you wish to speak.
Security will call the appropriate person, who will call you back.
In all cases, the Director of International Studies will also be notified.
On-site personnel should also contact the International Student ID Card (ISIC) toll-free help line, as all students and faculty will have these cards providing relevant benefits.
From abroad, call collect: (715) 295-5452
From within US, call 1-877-370-4742

The Director of International Studies will call the emergency contact of the person or persons involved in the crisis to apprise them of the situation.
Necessary action will be taken: provision for medical care in-country, emergency evacuation, etc.

Emotional or Psychological Problems of a Student or Faculty Director

On-site personnel contact the appropriate local authorities (e.g. police, US Embassy, medical personnel) to begin the local action necessary to handle this situation.
If urgent: On-site personnel contact the Millikin University security office (217) 464-8888. Security will call the Director of International Studies.
OR: On-site personnel can contact Director of International Studies directly, at (217) 424-6387.
Director of International Studies will contact on-campus counseling personnel.
Counselors will be in touch with student, faculty director, and on-site coordinator to evaluate the situation and make necessary recommendations.
Director of International Studies will also contact the emergency contact of the student or faculty director, if appropriate.
If appropriate, the Director will work with legal counsel.

Student or Faculty Director is the Victim of a Crime

On-site personnel contact the appropriate local authorities (e.g. police, US Embassy, medical personnel) to begin the local action necessary to handle this situation.
On-site personnel contact the Millikin University security office (217) 464-8888.
Security will contact the Director, Department of Safety and Security and the Director of International Studies.
If the incident is between two students, the Dean of Student Development has primary responsibility and university policy will apply.
If the incident is between a student member of the group and the faculty director, the appropriate Dean has primary responsibility and university policy will apply.
If the incident is between a member of the group and an outside party, action taken will depend on the legal requirements of the host country and wishes of the victim. On-site personnel may contact the International Student ID Card toll-free help line (see contact numbers).
Legal counsel will be contacted by the Director of Dean of Student Development if necessary, for appropriate advice.

Student or Faculty Director is Accused of Committing a Crime

On-site personnel contact the appropriate local authorities (e.g. police, US Embassy, medical personnel) to begin the local action necessary to handle this situation.

On-site personnel contact the Millikin University security office (217) 464-8888.
Security will contact the Director, Department of Safety and Security and the Director of International Studies.
If the incident is between a member of the group and an outside party, action taken will depend on legal requirements of the host country and the wishes of the victim.
Legal counsel will be contacted by the Director, if necessary, for appropriate advice on the role of the organization in the situation.
On-site personnel may contact the International Student ID Card toll-free help line (see contact numbers).
In consultation with the on-site coordinators, the Director will contact the emergency contact of the student or faculty director employee, if desired.

Death of a Student or Faculty Director

On-site personnel contact the appropriate local authorities (e.g. police, US Embassy, medical personnel) to begin the local action necessary to handle this situation.
On-site personnel contact the Millikin University security office (217) 464-8888.
Security will contact the Director, Department of Safety and Security and the Director of International Studies who will initiate Millikin University protocol.
Working Rule: All persons should always have another person in the room when discussion of these situations takes place (e.g. phone conversations).