Travis Rauschek

Responsibilities

• Responsible for the workstation support of all faculty, administrative, and student lab computers - hardware and software
• Responsible for the maintenance of general access lab computers
• Creates and maintains printer objects on the tree
• Responsible for all printing services, records, and installations
• Responsible for the maintenance of the e-mail stations
• Responsible for the supervision of student technicians
• Responsible for the training of student technicians
• Responsible for the maintenance of the MOCOMPS (Mobile Computers) and multimedia room computers- hardware and software
• Responsible for setup of all new computers for faculty and administrative users
• Responsible for the organization and maintenance of the work room and its contents
• Responsible for the installation and setup of network software on student owned computers for use on the Millikin Network in residence halls
• Responsible for the software/hardware cabinets and keybox
• Responsible for troubleshooting and supporting the multimedia equipment in classrooms along with the Media Support Specialist
• Responsible for troubleshooting and supporting data/phone connections in campus buildings in conjunction with the User Support Specialist and the Network and Internet Services Manager
• Provide assistance to other technical support specialists
• Work on and direct special projects as needed
• Attend conferences, workshops, seminars etc. as required by the supervisor
• Other duties as assigned by the supervisor

Education, Certifications, and Training

Associates Degree, Richland Community College, 2001-2005
Completed Cisco networking course
Completed A+ training course

Previous Professional Experience

Millikin University Information Technology Department: Technical Support Specialist
July 2006 - Present

• See responsibilities above.

Firstech Inc. Decatur, IL: Technical Support Specialist
January 2006 – July 2006

• Troubleshoot and fix Agent’s computers out in the field via remote access software
• Maximize performance of PCs by removing excess clutter, services, spy ware, and tuning
• Eliminate virus threats on PCs or fix infections
• Take support calls and walk people through to a solution
• Fix bugs on individual computers to enable them to run with our software, printers, and function normally
• Train new Agents on how to use our software
• Work with a team of people to resolve tough issues