Rita Wempen

Responsibilities

• Supervise the distribution and delivery of media equipment
• Customer Satisfaction of Telephone Services
• Evaluate needs for telephone upgrades and services
• Troubleshoot problems and maintain the existing data and phone connections as needed
• Evaluate the need for outsourcing phone repairs
• Coordinate any repair work or upgrades performed on the phone switch through an outside source
• Maintain inventory of parts and cards to maintain the phone switch
• Purchase all supplies needed for Telephone Services
• Maintain a work order database for phone, cable television and network related problems
• Verify and pay all statements and bills incurred by University Services from the appropriate accounts
• Provide training to students in Media Services
• Provide back up assistance to all areas within University Services when needed
• Enter monthly Media department charge backs for deposit
• Facilitate campus address changes for HR in connection with phone moves
• Troubleshoot reasons for return mail and correct, when possible, return mail addresses for future use
• Load updated postal information into the system from the USPS
• Program the mailbox locks
• Attend conferences, workshops, seminars etc. as required by the supervisor
• Assist supervisor with daily tasks as assigned

Education and Training

• After installation of phone switch in 1985, was trained on the software for programming and installation of phones
• Completed Basic PBX Administration classes through Consolidated Communications
• Completed classes on Meridian Mail in order to support the voice mail system

Professional Experience

• Received 25-year service plaque from Millikin University in 2005
• Has been at Millkin University for over 26 years
• Department name has changed over the years, beginning with the Computer Center, and job assignments have been modified to meet the needs of the University