Craig Janssen

Responsibilities

Responsible for the maintenance of the campus network infrastructure - collaboration with University Services Director
- Planning, operation, documentation, and maintenance of network core switch and access layer switches and hubs, PIX firewall, PacketShaper network policy device, and wireless access points and bridges
- Management, documentation, and maintenance of campus inter-building fiber optic network to provide connectivity of campus LAN backbone, fire alarm devices, HVAC controls, and card access control systems.
- Monitoring, usage analysis, and optimization of campus LAN including traffic graphing, profiling and protocol analysis

Responsible for campus LAN internet connectivity.
- Primary contact for Internet Service Provider Illinois Century Network (ICN)
- Problem analysis and resolution - collaboration with ICN Network Specialists
- Usage monitoring and analysis including graphing, traffic classification and profiling
- Prioritization, budgeting, and optimization of internet bandwidth, including management of mission-critical and non-critical applications
- Primary contact for local loop service from SBC Ameritech

Responsible for maintenance and operation of campus network services.
- Planning, operation, documentation, and maintenance of DHCP, DNS, and WINS services.
- Organization and planning of TCP/IP addressing scheme
- Operation and maintenance of university website - collaboration with University Webmaster and Help Desk Manager, including creation and placement of websites, integration with SQL database server, and maintenance of web authoring accounts.
- Planning, operation, documentation, and maintenance of university Blackboard system - collaboration with Information Technology Director, including day-to-day maintenance, patch management, installation, and troubleshooting.

Responsible for provisioning of campus network security.
- Incident response management, including documentation, investigation, resolution, and complaint addressing.
- File server security auditing
- Planning, maintenance, and operation of LAN tape backup system
- Operation of network intrusion detection system to provide proactive security incident response
- Virus protection, including alert notification, analysis, removal strategies, and prevention
- Management of firewall rules, VPN system, and SecurID authentication systems.

Co-Responsible for network server operation - collaboration with Network Administrator
- Operation of two Windows NT/2000 domains comprised of thirteen servers providing university websites, SQL databases, Blackboard system, workstation images, campus listservs, software license servers, directory services, backup services, and streaming media services. Responsible for patch management, service packs, user accounts, resource management, audits, and log analysis
- Operation of four linux servers, providing DNS services, traffic graphic facilities, and intrusion detection systems.

Responsible for maintenance and planning of university data center
- Server hardware installation, organization, placement, consolidation, repairs, and maintenance
- KVM console, rack, and cable management
- Storage Area Network (SAN) management, repairs, maintenance, and updates
- Uninterruptible Power Supply (UPS) system organization, consolidation, management, battery replacement, and testing
- Documentation and labeling of all cable runs

Co-responsible for projects and test environments - Collaboration with Network Administrator
- Testing and evaluation of new technologies such as directory services, e-mail systems, server operating systems, management software, and other network services - collaboration with Network Administrator
- Testing and evaluation of new network infrastructure hardware, devices, and software.
- Wiring and infrastructure layout in new construction and renovation - collaboration with University Services Director and Director of Information Technology.

Education and Training

August 1998 - December 2002: Millikin University
- Major areas of study: mathematics and computer science
- Courses taken in computer programming (concentration in Java and C++ languages), systems administration (concentration in linux operating systems), networking, operating systems theory, computer graphics (concentration in OpenGL), networks and data communication, network programming, data structures, and algorithms.

May 2000: Induction into Pi Mu Epsilon Mathematics Society

July 2000: Obtained CompTIA A+ Certified Service Technician status

August 2000: Obtained Microsoft Certified Professional status, specializing in Microsoft Windows 98

December 2002: Graduated with honors, received Bachelor of Science degree in Computer Science

2002 - 2003: Attended various training seminars on network security conducted by Cisco Systems and Illinois Valley Network Users Association (IVNUA)

Previous Professional Experience

Summers, June 1998 - June 2001: Computer Chips Technology Center
- Responsible for custom-building PC's, repairing and upgrading customer computers, evaluating computer system damage for insurance purposes, providing customer service for local internet dialup and wireless (IEEE 802.11) service.

School years, June 1998 - July 2001: Millikin University Academic Technology Department
- Responsible for setting up student computers for network access, providing service and technical support for university faculty and staff, assisting network administration of Novell 4.11 and 5 - based local area network, network wiring and maintenance, and maintenance of university computer labs.