Chris Myers

Responsibilities

This position is responsible for the support of technology use in the Tabor Business and Technology Center (ADM/Scovill), including multimedia rooms and their equipment, teaching labs, faculty offices, open area technology, video conferencing, printing, and functions associated with the use of technology and communications. This position is responsible for the maintenance of the email system, post offices, spam filtering, and creation of student and employee accounts in the Novell system and Blackboard system. This position also assists IT personnel in other functional areas listed.

Essential Responsibilities

• Support for ADM/Scovill
  • Multimedia Rooms
  • Labs
  • Wireless Connections
  • Network Connections
  • Video Conferencing
  • Printing
• Support for Faculty in Use of Technology in ADM/Scovill
• Advisor for Technical Support Specialists
• Assists Internet Services & Connectivity Manager
  • Provide support for Access Control
  • Provide support for Diebold Equipment
  • Provide assistance with Backup of Systems
  • Provide assistance in building servers and performing Netware installations
  • Plan for purchases of server hardware
• Performs Network Administration with support for:
  - Groupwise Email System
  - Monitors and maintains all post offices for email
  - GWAVA Spam Filtering
  - Creation/ Deletion of Accounts
  - Changing Passwords
  - Changing Rights
  - Set up of printing and managing IPRINT
  - Maintaining Netware servers and software upgrades
  - Install and maintain applications software on Netware servers
  - Monitors server logs
  - Performs DSREPAIR and purges on servers
  - Creates and maintains all Netware accounts
  - Maintains the login scripts
  - Maintains all running NLMs
  - Installs Netware patches to servers
  - Maintains batch files on all servers
  - Maintain Zenworks and workstation objects in directory services
• Research and test new applications for the network
• Works with faculty on the adoption of new educational software and its installation on the network
• Other duties as assigned by the supervisor
• Attend conferences, workshops, seminars etc. as required by the supervisor
  

Education, Certifications, and Training

Bachelor's of Science in Management Information Systems, Millikin University, 2001-2003

Associate's of Science, Parkland College, 1999-2001

CompTIA A+ Certified Professional, COMP001000185064, August 1, 2002

Cisco Certified Networking Associate, CSCO10280115, May 21, 2001 - May 21, 2004

Thawte Web of Trust Notary, December, 2002

AMX Certified Designer, April 24, 2006

AMX Certified Installer, April 27, 2006

Related Previous Professional Experience

Millikin University Information Technology Department: User Services Specialist
July 2005 - Present

• See Responsibilities above.

Millikin University Information Technology Department: Technical Support Specialist
July 2003 - June 2005

• Responsible for the workstation support of all faculty, administrative, and student lab computers - hardware and software
• Responsible for the maintenance of general access lab computers
• Responsible for the maintenance of the e-mail stations
• Responsible for the supervision of student technicians
• Responsible for the training of student technicians
• Responsible for the maintenance of the MOCOMPS (Mobile Computers) and multimedia room computers- hardware and software
• Responsible for setup of all new computers for faculty and administrative users
• Responsible for the organization and maintenance of the work room and its contents
• Responsible for the installation and setup of network software on student owned computers for use on the Millikin Network in residence halls
• Responsible for developing and maintaining department Access databases
• Responsible for development and maintenance of IT department website
• Attend conferences, workshops, seminars etc. as required by the supervisor
• Other duties as assigned by the supervisor

Millikin University Academic Technology Department: Technology Specialist
August, 2002 – May 2003

• Same responsibilities as Internship and Level 1 Technician, but also includes:
• Network Administrator-equivalent access rights, responsibilities and privileges
• Perform server checks on Netware servers using RConsole
• Create and modify user Netware and GroupWise accounts and rights using ConsoleOne
• Occasionally help build Compaq servers based on Windows NT / Novell NetWare 5.1
• More work on printers including replacement of fusers
• Built the department’s Software License and Hardware database in Microsoft Access
• On call for server, computer, and network problems nights and every other weekend

Millikin University Academic Technology Department: Academic Technology Intern
May, 2002 – August, 2002

• Same responsibilities as Level 1 Technician, but also includes:
• Maintain and Update department equipment databases
• Creation of master images for computer and lab systems
• Maintain department-owned HP LaserJet printers, including updating firmware on Jet Direct cards and preventative maintenance on mechanisms
• Work on higher-level diagnostics and work orders

Millikin University Academic Technology Department: Level 1 Technician
August 2001 – May, 2002

• Diagnose and repair problems with computer hardware, software, and peripherals
• Set up student and faculty systems for use on the Millikin LAN
• Re-master University-owned computers using Symantec Ghost software
• Perform software installation and hardware upgrades and replacement
• Work at the Help Desk fielding walk-in and phone-in questions and problems
• Fill in residence hall technician – diagnose network, internet, and email problems with student computers after office hours