Quicklinks
myMILLIKIN |
Search
Millikin Home
Big Blue RSS
Millikin University - Decatur, IL
Circulation Associate (Day) 

Position Title: Circulation Associate (Day)
Department: Staley Library
Supervisor: Access Services Coordinator & Archivist
Incumbent: Andrea Carter (since August 2005)

Position Summary:
With the guidance of the Access Services Coordinator, collaborates with the other Circulation Associate in assuring the provision of excellent Circulation Desk services to Millikin University students, faculty, administrators and staff, as well as to community members and visitors from other academic institutions statewide, during all hours that the library is open. Provides basic information assistance and student employee supervision. Manages fines and billing of patrons as well as patron concerns regarding their fines. Assists student workers, the Access Services Coordinator, and Director of Library in their responsibilities as needed. 

Position Responsibilities:

Daily, as part of the Circulation Desk staff team:

  • Open the library five days a week, including one weekend day, and prepare the building for the day's public services.
  • Provide Circulation Desk assistance to Millikin University students, faculty, administrators and staff, as well as to community members and visitors from other academic institutions statewide.
  • Under the supervision of the Access Services Librarian, participate in the scheduling, training, monitoring, and evaluation of student employees, including assuring processing of time sheets & paychecks of students specifically assigned to the Circulation Desk.
  • Supportively provide work assignments and supervisory guidance for student staff as needed, including assuring appropriate desk coverage and quality of student work.
  • Courteously and helpfully interpret library policies and procedures for public and staff.
  • With the other Circulation Associate, assemble, monitor and maintain the faculty's Reserve reading collections, a task that includes creating bibliographic records for these materials in the library's computerized catalog system.
  • Assist patrons with locating and borrowing library materials.
  • Provide basic reference assistance to students, faculty and staff, including appropriate referrals to librarians.
  • Provide other library use assistance such as with library technology.
  • Answer questions regarding bills and notices, in person as well as by telephone and e-mail. This includes a thorough search in the library for any materials claimed returned or missing from the shelves.
  • Oversee library stack maintenance, including assigning to student workers the daily shelving of all materials and regular shelf reading for shelving accuracy.
  • Provide assistance to public in use of microfilm readers and photocopiers.
  • Assure that library equipment for the public is in working order.
  • Assist the Access Services Coordinator in the creation and maintenance of procedure manuals and student training materials for Circulation services. 
  • Contribute to the collection of statistics and to the creation of statistical and other reports in areas of responsibility.
  • Assure that optimum services are provided at the Circulation Desk at all times.

Daily, as the Circulation Associate primarily responsible for fine collection and billing:

  • Assure the electronic (email) distribution of reminder and overdue notices.
  • Print and prepare bills for fines and lost materials. Follow up on overdue materials and fines periodically.
  • Answer questions regarding bills and notices, in person as well as by telephone and e-mail. This includes a thorough search in the library for any materials claimed returned or missing from the shelves.
  • Collect and account for monies for fines, lost items and community borrower’s cards.  

As a member of the library staff:

  • Attend regularly scheduled library staff meetings.
  • Within parameters of position responsibilities, propose new or changed policies and procedures to accomplish own responsibilities, related operations, and Library mission.
  • Support overall Library operations and services through projects and other duties as assigned.
  • Actively support Library colleagues, Library service goals, and College mission. 
Requirements:
  • Two years of college or equivalent minimum: college degree preferred.
  • Work experience in a library preferred, and in an academic setting desirable.
  • Some experience with providing library research assistance or similar information services desirable.
  • Must be meticulous and thorough with details, and show persistence and timely follow-through.
  • Must work equally well independently and collaboratively, with clear understanding of when each is appropriate.
  • Computer aptitude and general proficiency required, preferably including working experience with library databases and other electronic information resources.
  • Good interpersonal, verbal and written skills important.
  • Tact, kindness and good humor in dealing with public and colleagues is crucial.
  • Service orientation is essential.  
  • Flexible and comfortable with change; reliable. 

Date of position description: November 17, 2002 / revised May 19, 2005.

 
 
Millikin University - Decatur, IL
 
Millikin University - Decatur, IL
Guest