Archive for EN201_OConner_Bovee on Feb 21, 2002
Angela D. has entered. [ 03:28:45 PM ]
Angela D. > hellos group 2 Angie is here
Carly C. has entered. [ 03:30:26 PM ]
Angela D. > hello Carly
Carly C. > hi angela do you want to wait a while for others to come? or start now?
Angela D. > let's just wait
Carly C. > ok so when molly and angie sign in we will get going
Angela D. > ok
Carly C. has left. [ 03:38:58 PM ]
Carly C. has entered. [ 03:39:57 PM ]
Carly C. > angela can you see what i am drawing????
Angela D. > yeah
Carly C. > sorry.......i was just sitting here a bit bored and thought i would have a go!! Dr O may not like my art work!
Angela D. > sure he will
Carly C. > i am not the most artistic.....did you hear from angie?
Angela D. > you mean Amanda
Angela D. > no
Carly C. > sorry amanda.......
Angela D. > sorry I was just messing with the buttons
Angela D. > alright well why dont we just start
Carly C. > thats fine!!!! my wonderful masterpiece...
Carly C. > yes lets start
Angela D. > okay well what have you found out with the corporate comparisons
Carly C. > yes i have been looking into McDonalds, Subway and Jimmy John. Thought Jimmy Johns would be good as it is on a similar cale to Del's within Decatur
Angela D. > yeah good idea
Carly C. > I have been looking at there customer service policy
Angela D. > that is a good idea
Carly C. > they have strategic plans for their customer service ideas and what they want to aim for each year\
Angela D. > hmmm, well from what I have seen about Del's they are a little less "strategic" in their plannings
Carly C. > customer service on the mcdonalds sight is its main focus which gives us a good insigt into mayb why and how McDonalds has become so sucessful today
Molly S. has entered. [ 03:51:57 PM ]
Molly S. > ok sorry i'm late
Angela D. > no problem
Angela D. > we are just discussing customer service policies
Molly S. > oh ok
Carly C. > mayb we could give dels once we are finished a copy or write up on what we think( in a positive ) way they could do in future...we could talk to the small entrprenur department her at millikin for advice
Carly C. > hello molly
Molly S. > hi carly
Angela D. > that is a good idea
Molly S. > that does sound like a good idea
Carly C. > my advisor sharon alpi is head of it and i know she would be eager on helping us do a group assessment
Angela D. > that sounds great
Molly S. > i think so too
Angela D. > I think any advice we might offer would be great
Molly S. > definitely
Angela D. > I think Del's overall is a really great business
Angela D. > everyone is friendly and always eager to help
Molly S. > i do too because they have so much to offer
Carly C. > they have a lot to offer and are so friendly
Molly S. > yes they are always on top of what they are doing
Molly S. > they want to make your shopping experience a pleasant one
Molly S. > it also helps to keep business up
Angela D. > I agree, one thing I have heard slight complaints about is their prices, but I think that comes with the small business
Carly C. > it will be hard to find fault or even recomendations to suggest on customer service
Angela D. > I agree
Angela D. > customer service they are really great at
Molly S. > sometimes it's just the little changes that make the biggest difference
Molly S. > i do agree customer service is good there
Carly C. > i spoke to some of my friends who go there on a regular basis and they seem to wish that the lay out was changed
Molly S. > i think that the store would benefit much more with a larger floor layout
Angela D. > really how so?
Molly S. > a little more space to shop and enjoy what the store has to offer would be nice
Carly C. > as there are only to tables both very high and its not really easy for children or maybe someone with a disability
Angela D. > that is true, and I think they probable should have a separate cash register for the store and another for the cafe
Carly C. > i agree molly
Molly S. > that's a very good point from both of you
Angela D. > yeah and usually their tables are outside, and it is not like it is a great spot to sit outside
Carly C. > yes they could definately cash in on making a more cafe environment...mayb start to offer student specials oe student days
Molly S. > i would think that would help generate student involvement with the store by leaps and bounds
Angela D. > yeah, I think the majority of their business comes from local students or employees and perhaps they should cash in on the Millikin students meal gripes
Molly S. > definitely a good idea to suggest
Carly C. > good idea about tables outside..as when the weather gets better this could be a good selling point they may be able to take some custom from the coffee shop
Angela D. > yeah
Molly S. > yes i agree
Carly C. > mayb suggest a student meal exchange there as well like you said angela as they have soups and salads there
Angela D. > that is true, but I think they may have some issues with the meal plan to get an exchange
Angela D. > from the Suddexho side
Carly C. > all homecooked food which is a good selling point to all students when we get bulk processed food in cafe
Molly S. > yeah i could see the problem with that
Carly C. > mayb not then
Angela D. > yeah but we could always suggest it, even if it may not be that practicle
Angela D. > it would be a great suggestion
Molly S. > the hopecooked food is a good point but hte meal plan might be difficult to get......but i agree it could be a good suggestion
Carly C. > it could be a strategic plan for the future
Angela D. > good idea Carly
Molly S. > yes it could be
Carly C. > we should find out how many employees they have and see if they have any employee "motos" or "codes of practice" which would be interesting to report on
Molly S. > that will definitely be important to find out
Angela D. > I will be sure to ask megan and katie when I interview them
Carly C. > molly what do you think of del's down down what do you want to ask them
Carly C. > good idea angela
Molly S. > i am going to go back again tomorrow...they seem to have the same form of service as the one near campus
Molly S. > however i am planning to ask about the customer service policy to see if it varies from store to store
Angela D. > yeah I have been there once a while ago and they seemed really nice as well
Carly C. > that will be interesting to show that they carry the same principles of customer service
Molly S. > i think so
Angela D. > true, that would point towards an existence of a corporate culture-there you go Dr. O
Molly S. > excellent
Carly C. > does anyone know how long del's has been down town for??
Molly S. > no but i can check on that too
Angela D. > hmm, I think about 5 years or so but I could be wrong
Molly S. > oh ok well i 'll double check to make sure when i go back
Angela D. > obviously Del's west here at MU is new
Molly S. > right
Molly S. > but the one downtown isn't
Angela D. > right....
Carly C. > that would be great molly as it would be interesting to see if they are based on "good old customer service values" or even in a business project I did last semester we looked at "mid-west" principles in small businesses which have made the top of their league
Angela D. > hmmm, good idea
Carly C. > del's may be the same
Angela D. > small businesses are really interesting, they have their own little way of doing things
Molly S. > i know it's very facinating to watch and see how they operate
Molly S. > as compared to the larger corporations
Carly C. > thats so true...for example subeay was vitually unknown 10 years ago and now we have them in Ireland!
Angela D. > very true
Carly C. > sorry my typings very bad under presure!
Molly S. > very good point
Molly S. > don't worry about the typing
Angela D. > no problem
Angela D. > well I think we definitely need to get our survey out
Angela D. > so we can begin to analyze the results
Carly C. > yes as the results will really aid us
Carly C. > so what are our next steps??
Molly S. > i agree
Molly S. > has anyone heard from amanda?
Angela D. > get the survey, interview, and then we can start compiling
Angela D. > no word from Amanda
Molly S. > because we do need that survey....
Carly C. > no not since the survey material was needed
Angela D. > correct
Molly S. > ok just checking
Carly C. > who are we sending the survey to?
Molly S. > we need to find 20 credible sources correct?
Carly C. > mayb we should all put some names forward of friends and staff so we know we will get results
Angela D. > alright well why dont we ajourn and see about looking up some more info about small businesses on the inet before we meet again on Tues, I think we should sent it out ramdomly to lots of people and then chose a sample of the responses we get back
Carly C. > sounds good
Molly S. > ok sounds good
Carly C. > well see you ton tuesday same place and we can put thought together
Angela D. > alright well then I will see you all on Tues and I will send out a reminder to everyone
Molly S. > ok have a great weekend
Angela D. > okay ta ta ladies
Molly S. > bye
Angela D. > bye
Carly C. > ok bye have a good weekend
Molly S. has left. [ 04:19:03 PM ]
Angela D. has left. [ 04:19:06 PM ]
Carly C. has left. [ 04:19:08 PM ]
