Millikin University - Decatur, IL
Technical Support Specialist II

Joshua Taliaferro, '11

Essential Responsibilities:

•   Responsible for supervising and training Technical Support Specialist I positions
•   Responsible for the delegation and completion of work orders
•   Responsible for assisting in training and supervision of student technicians
•   Responsible for the workstation support of all faculty, administrative, and student lab computers - hardware and software
•   Responsible for the creation of desktop images for all new computers for faculty and administrative users
•   Responsible for the maintenance of general access lab computers including the thin client physical devices
•   Utilize the work order system to enter work orders, delegate work, and prioritize work for computer hardware and software issues
•   Responsible for setup of new and existing printers and printing services, records, and installations
•   Responsible for administering users and computer rights in Active Directory
•   Responsible for assistance with mobile devices for Millikin employees on paid university plans
•   Works closely with the System Administrator in the deployment of SCCM
•   Responsible for the administration of Deep Freeze
•   Responsible for proper recycling of old equipment
•   Responsible for  assisting students with personally owned computers for use on the Millikin Network
•   Responsible for Network troubleshooting in conjunction with the Network Administrator
•   Responsible for building and maintaining Group Policy restrictions as necessary for security
•   Provide assistance to other technical support specialists
•   Work on and direct special projects as needed
•   Attend conferences, workshops, seminars etc. as required by the supervisor
•   Other duties as assigned by the supervisor

Millikin University - Decatur, IL
Millikin University - Decatur, IL