Millikin University - Decatur, IL
Technical Support Specialist II
Tim Mulvaney, '04

Essential Responsibilities:

•  Responsible for supervising and training Technical Support Specialist I positions
•  Responsible for the delegation and completion of work orders
•  Responsible for assisting in training and supervision of Student Technicians
•  Responsible for the workstation support of all faculty, administrative, and student lab computers - hardware and software
•  Responsible for the creation of desktop images for all new computers for faculty and administrative users
•  Responsible for the maintenance of general access lab computers including the thin client virtual environment
•  Utilize the work order system to enter work orders, delegate work, and prioritize work for computer hardware and software issues
•  Responsible for setup of new and existing printers and printing services, records, and installations
•  Responsible for administering users and computer rights in Active Directory
•  Responsible for assistance with mobile devices for Millikin employees on paid university plans
•  Responsible for the administration of Desktop Management tools
•  Responsible for the administration of WSUS patches
•  Responsible for administration of virus protection for workstations
•  Responsible for proper recycling of old equipment
•  Responsible for assisting students with personally owned computers for use on the Millikin Network
•  Responsible for Network troubleshooting in conjunction with the Network Services team
•  Responsible for building and maintaining Group Policy restrictions as necessary for security


Millikin University - Decatur, IL
Millikin University - Decatur, IL